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Shipping Policy

1.1 When will my order be processed?

All orders Processing Time 1-2 working days, timing depends on the actual situation (Public Holidays / Weekends excluded).
Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your information). We may require proof of identification for the billing information received.

1.2 How long will it take for me to receive my order?

Ⅰ. Printers and parts ship from warehouse.

Ship time and free cost for 3d printers as:
Ship time and extra cost for 3d printers of VEHO 800 series, VEHO 1000 series, and VEHO 1000-16 series as:
Ship time and cost for parts & accessories as:
1. Asia: Indonesia, Singapore, Japan, Thailand, Philippines, Vietnam, South Korea, Malaysia, China, Hong Kong SAR, Macao SAR, Taiwan
2. Europ & UK etc: Denmark, Bulgaria, Croatia, Iceland, Liechtenstein, Hungary, Luxembourg, San Marino, Austria, Andorra, Greece, Germany, Italy, Latvia, Norway, Czechia, Monaco, Slovakia, Slovenia, Vatican City, Belgium, France, Faroe Islands, Poland, Ireland, Estonia, Sweden, Switzerland, Lithuania, Romania, Finland, United Kingdom, Netherlands, Portugal, Spain, Albania, Malta, Serbia, Ukraine
3. Middle East & Others: Belarus, Israel, Qatar, Kazakhstan, Saudi Arabia, Kuwait, Turkey, United Arab Emirates, Egypt
4. Noth America: Canada, Mexico, United States
5. South America: Colombia, Argentina, Bolivia, Chile, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Ⅱ. When process checkout you can select ship method.

Note: We can ship 3D printer and accessories from our oversea warehouses or from our China factory to the countries as: Albania, Andorra, Argentina, Australia, Austria, Bangladesh, Belarus, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Ecuador, Egypt, Estonia, Faroe Islands, Finland, France, Germany, Greece, Guyana, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Suriname, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela , Vietnam.

1.3 How can I track my delivery?

All order packages have specific tracking information. You will receive the first email notification of the shipping details once the parcel has been shipped. The tracking number will be sent out to your email 1-2 working days after you received the first notification email.

Tracking
We recommend that you register an account on our website to keep track of your order.
Parcel Tracking Site: https://www.17track.net/en.
(It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)

1.4 What are the shipping charges like?

Shipping is FREE for all 3D printers and accessories, and for international deliveries. You may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

1.5 Taxes and Duties

FREE SHIPPING DOES NOT INCLUDE YOUR COUNTRY'S IMPORT TAX, CHECK BEFORE ORDERING!
If 3D printers and accessories shipping from China might cause tariffs, please know well about your country's laws, all the products we selling default FOB trading terms, the buyers will take responsibility on all kinds of tax in their country. Shipping from the local state has no import tariffs required.

Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country. Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.

Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.

Please note: Our shipping services are tax-inclusive, generally, you no longer need to pay additional duties. But sometimes, when the delivery method is commercial express, the package may face customs clearance or other unexpected risks. In this special case, the customer is required to assist in customs clearance.

The U.S. selling price of the product includes sales tax.

1.6 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
PLEASE DO NOT provide PO.BOX/Parcel central address, it will affect the shipping time, if you did, please contact us at info@tronxy3dprinter.com to change the address.

Friendly Reminder
If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
- We are not responsible for the incorrect address filled in by the customer. Please note that the address could not be modified if the item has already shipped.
- A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 10% of the total charge per item.

1.7 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact us and we will get back to you as soon as we can.

1.8 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact us with a snapshot of the product and we will get back to you as soon as we can.

1.9 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact us and we will get back to you as soon as we can.

1.10 I’ve purchased the wrong item.

We do not provide exchanges for wrong purchase. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

1.11 I have not received my parcel, what should I do?

Kindly drop an email in contact page if you have not received your parcel within the stipulated time frame and we will assist you accordingly.

1.12 I have not yet receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us in contact page and we will assist you further.

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